Refund policy

Returns & Refunds

We hope you love your coffee from The Blend Project. If there is a problem with your order, please contact us at theblendproject@yahoo.com and we’ll be happy to help.

Damaged, faulty or incorrect orders
Please contact us as soon as possible if your order arrives damaged, faulty or incorrect. Where appropriate, we may ask for photographs of the product and packaging so we can resolve the issue. If the goods are faulty, damaged or not as described, we will provide an appropriate remedy in accordance with your statutory rights.

Change-of-mind returns
Because coffee is a food product, we cannot accept a return of coffee once its sealed packaging has been opened. If your coffee is unopened and you wish to cancel or return your order, please contact us as soon as possible. Any applicable cancellation and return rights will be handled in accordance with UK consumer law.

Order cancellations
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at theblendproject@yahoo.com. We will do our best to cancel it before dispatch, although this may not always be possible once your order is being prepared.

Refunds
Where a refund is agreed, it will be issued to your original payment method. Processing times after we issue a refund may vary depending on your bank or payment provider.

Nothing in this policy affects your statutory rights.